Resources

Digital disruption and the pandemic both accelerated the need for digital transformation. As businesses become more digital, they quickly...

Millions of consumers around the world are increasingly using ‘Buy Now Pay Later’ (BNPL) services, rather than using traditional means...

Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences,...

Traditional big box retailers and department store brands with brick-and-mortar locations dominate the list of top ten eCommerce websites...

Taking lessons from the pandemic, companies have an opportunity to reset and reimagine their event programs to better align them to...

The customer experience gap between this year’s winning and losing B2B brand has narrowed significantly, according to a global study from...

Increasing data privacy regulations and changes from Apple and Android give consumers greater transparency and control over the ...

Research from delivery experience technology platform Sorted has found that 75% of consumers would stop using a retailer if they...

Some two million malicious emails bypassed traditional email defences, such as secure email gateways, between July 2020 and July 2021,...

Sensibill, a customer data platform for the financial services industry, has published its Barcode Report on consumer spending related to...

Marketers are challenged with striking the right balance between transactional engagement and tapping into deeper motivations to fuel...

Businesses are missing out on a significant opportunity to fix internal processes and address the root causes of customer experience...

There is still incredible value to be found in activating, engaging, and retaining existing customers, rather than simply concentrating...

Kustomer, a provider of CRM for modern customer experiences, has Published a report on the shifting expectations of retail customer...

While it’s easy to look at any business and list maybe a dozen starting points for building a better and more effective Customer...

Almost half of UK eCommerce companies surveyed have increased their sales in the past year, with 65% of marketers having accelerated...

Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk...

As consumers hunkered down at home during most of 2020, their spending on consumer packaged goods grew by an average of 19% compared to...

Customer experience quality in Australia’s financial services industry sectors remains largely undifferentiated, according to...

Wyndham Rewards has again been named the best hotel loyalty program in the USA Today Readers’ Choice Awards. At the same time, its...