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CHATWORKS · AI-POWERED UNIFIED MESSAGING
One Inbox. Every Channel.
Smarter Conversations, Loyal Customers.
Chatworks brings every customer conversation — WhatsApp, Email, SMS, Telegram and more — into a single AI-powered inbox. Broadcast, segment, automate, ticket and analyse, all on one platform built to engage, support and retain customers at scale.
10+
Channels in one inbox
24/7
AI-driven automation
98%
Message delivery rate
50%
Fewer no-shows
ALL YOUR CHANNELS , ONE WORKFLOW
SMS
Telegram
Messenger
RCS
iMessage
Everything You Need to Engage and Retain
Six core capabilities, real-time analytics and a robust API — all on a single platform.
✉
Message Broadcast
Send personalised bulk campaigns to thousands of contacts. Smart scheduling, template library, dynamic variables, A/B testing and live delivery tracking.
◎
Audience Segmentation
Build dynamic segments from behavioural, demographic and transactional data — refreshed automatically as customer behaviour changes.
★
Loyalty Management & RFM
Automatic RFM scoring tiers every customer from Champions to Lapsed, with built-in triggers for win-back, cart recovery and no-show follow-ups.
⌘
Ticketing & Agent Assignment
Conversations needing a human become trackable tickets, routed by department, language, branch or workload — with SLA-driven escalation.
⚡
Automated Journeys
24/7 triggers for welcome, cross-sell, recommendations, appointment reminders, booking confirmations and re-engagement campaigns.
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Analytics & Dashboards
Real-time campaign, agent and customer-health dashboards — exportable, schedulable and embeddable into your own BI tools via API.
"Switching to a single AI-powered inbox with automated reminders and loyalty scoring cut our no-shows in half and helped us re-engage hundreds of lapsed customers in the first month alone."