Loyalty Program Benchmarking service allows Program Operators to benchmark their own performance metrics against global industry averages and/or against programs within their own category or region.

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We provide the benchmarking service for Program Operators in the following categories:

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• Airlines

• Financial Service Providers, including insurances

• Grocery or Convenience Retail

• Shopping Centres/Multi-tenant retail

• Pure play online retail

• Hotels

• Food & Beverage/Casual Dining/Quick Serve Restaurant

• Fuel Retailing (Oil and Gas downstream)

• Transportation/Mobility (trains/ride sharing/bus/on-street parking

 

Our processes and systems safeguard your performance data with integrated security controls which are fully compliant with all governmental data protection and privacy laws.

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All performance information is anonymised and the survey is administered by the Loyalty Science Lab, Strome College of Business Old Dominion University Norfolk Virginia, United States of America.