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Interactive Rewards
Ikea Family Club with Aaron Mitchell - Global VP Loyalty
As one of the world's most iconic retail brands, Ikea boasts 156 million members of its Family Club worldwide - a programme that brings...
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Interactive Rewards
- Jan 5, 2021
- 1 min
Customer Based Corporate Valuation - Daniel McCarthy of Emory University
Today Let's Talk Loyalty looks at how loyalty as it's evolving academically as I interview Assistant Professor of Marketing at Emory...
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Interactive Rewards
- Dec 21, 2020
- 1 min
Paul Smitton talks Asia Miles, Innovative Ideas in Airline Loyalty and Preparing for Travel's Inevit
As CEO of Asia Miles, Paul Smitton is a loyalty industry veteran, and in today's episode of "Let's Talk Loyalty", he shares some exciting...
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Interactive Rewards
- Oct 21, 2020
- 1 min
Head for Points - Interview with the UK's leading website for frequent flyers
Rob Burgess is a leading travel loyalty expert in the UK, reporting on campaigns by airlines and hotels as well as loyalty-led credit...
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Interactive Rewards
- Sep 21, 2020
- 1 min
Driving Loyalty in Shell worldwide-Pavel Los shares insights on his award-winning loyalty programmes
Pavel Los is the Global Loyalty Manager for Shell, the world-renowned oil company running loyalty programmes in 21 countries. Shell...
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Interactive Rewards
- Sep 3, 2020
- 1 min
Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle
Shirley King has been designing, developing and building loyalty programmes for a luxury boutique hotel brand within IHG Group, including...
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Interactive Rewards
- Aug 21, 2020
- 1 min
Dell's Global Loyalty Lead - Exploring Gamification
Dell is one of the world's best known computer companies, positioning itself as "powering the next technological revolution". With...
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Interactive Rewards
- Aug 7, 2020
- 1 min
Loyalty Marketing in B2B & Concepts Post-Covid - Dr David Cox
Dr David Cox is a loyalty expert and one of the few industry leaders who also boasts a PhD in loyalty marketing! In this episode of...
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Interactive Rewards
- Jul 17, 2020
- 1 min
Loyalty Leadership using NPS and Customer Lifetime Value
As the founder of Bain & Company's Customer practice, Rob Markey is the one of the world's leading authorities on customer loyalty,...
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Interactive Rewards
- Jun 22, 2020
- 1 min
Sky VIP UK with Head of Customer Loyalty
Some years ago, the company recognised some key underlying challenges to retaining happy customers as they began to challenge how the...
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Interactive Rewards
- May 4, 2020
- 1 min
Corona Virus Challenges – Solutions for Convenience Retailers
With much of the world locked down for the forseeable future, the conversations around loyalty are changing. Safeguarding our customers,...
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Interactive Rewards
- Apr 17, 2020
- 1 min
Rewarding Loyalty with Luxury Experiences.
The Chalhoub Group is the largest retailer for luxury across the Middle East since 1955 with over 12,000 employees and a portfolio of...
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Interactive Rewards
- Mar 27, 2020
- 1 min
7 Lessons from 7 Loyalty Experts
After seven incredible interviews, this episode looks back at the seven key lessons I’ve learned from my expert guests on the show....
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Interactive Rewards
- Mar 16, 2020
- 1 min
Leveraging customer passions for your loyalty programme.
Film, music and games are all assets that loyalty programme owners can leverage to drive emotional engagement with members. Listen to...
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Interactive Rewards
- Mar 3, 2020
- 1 min
Driving Loyalty Using CX or “Customer Experience” Mindset
CX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy –...
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Interactive Rewards
- Feb 18, 2020
- 1 min
Award-winning Insights from India – Sanjeev Nichani, Raymond Rewards
As a loyalty marketing professional, Sanjeev Nichani has worked with some of India’s top loyalty programmes, including Loylty Rewardz – a...
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