In this short summary episode of "Let's Talk Loyalty", we looked back on an episode from early 2021 when we talked about loyalty...

Cheetah Digital's 2022 Digital Consumer Trends Index was recently released and reveals what consumers expect from the brands they do...

In this short summary show, we look back on an interview with Mala Raj discussing the key statistics that every loyalty marketer should...

In this short summary episode, I am looking back on a fascinating episode I conducted with Jonathan Hopkins of Sonder Media, all about...

Points for Good is a programme partner for brand loyalty programmes that allow customers to donate reward points toward a social...

In this episode, I talk with Robbie Kellman Baxter, the world's leading expert on subscription pricing and membership models. Robbie is a...

With over 7 million members, Etihad Guest is the loyalty program for Etihad Airways, the national airline of the UAE, based in Abu...

As a leading loyalty expert in New Zealand Phil Devlin has a fascinating career spanning Air New Zealand, Qantas, Countdown...

Three years after the introduction of tighter data regulations & GDPR in Europe, the world of data protection and privacy is only...

Today's short show is a summary of a great conversation with Adam Posner who reached out in early 2020 to ask loyalty professionals...

The Loyalty Science Lab is a unique and incredibly useful marketing research facility from Old Dominion University that researches the...

The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the world locked down to safeguard...

This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa. In March...

Loyalty programmes inevitably require considerable investment to build, manage and optimise, and with so much money and time being...

My favourite loyalty stories are programs or platforms that serve a higher purpose that benefit us as people as well as the companies we...

South Africa is famous for the innovative "shared value" business model that has created extraordinary loyalty within the insurance...

Dr Anil Pillai is a human engagement expert, with experience advising some of the world's top firms across Europe, India and the Middle...

What are some innovative new ideas you could use to build consumer loyalty if you were brave enough to try them as one of the first? In...

With so many loyalty professionals considering the potential for a paid loyalty proposition (also known as a subscription-based loyalty...

In this episode, I share the key lessons and learnings from a report entitled “Why Do Loyalty Programs FAIL?” This report was...