Some years ago, the company recognised some key underlying challenges to retaining happy customers as they began to challenge how the bra...

With much of the world locked down for the forseeable future, the conversations around loyalty are changing. Safeguarding our customers, ...

The Chalhoub Group is the largest retailer for luxury across the Middle East since 1955 with over 12,000 employees and a portfolio of som...

After seven incredible interviews, this episode looks back at the seven key lessons I’ve learned from my expert guests on the show. “Let’...

Film, music and games are all assets that loyalty programme owners can leverage to drive emotional engagement with members. Listen to thi...

CX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy – ...

As a loyalty marketing professional, Sanjeev Nichani has worked with some of India’s top loyalty programmes, including Loylty Rewardz – a...