Interactive RewardsMay 101 minInsights on Loyalty Innovation with EpsilonIn this short summary episode of "Let's Talk Loyalty", we looked back on an episode from early 2021 when we talked about loyalty...
Interactive RewardsJan 171 minSubscription Programmes as a Must-Have Tool for Brand SuccessIn this episode, I talk with Robbie Kellman Baxter, the world's leading expert on subscription pricing and membership models. Robbie is a...
Interactive RewardsJul 21, 20211 minCovid Drives Digital Transformation (Short Summary Show)The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the world locked down to safeguard...
Interactive RewardsJul 6, 20211 minLoyalty Research and Insights from South AfricaThis short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa. In March...
Interactive RewardsJun 8, 20211 minUsing Loyalty Levers for a Higher PurposeMy favourite loyalty stories are programs or platforms that serve a higher purpose that benefit us as people as well as the companies we...
Interactive RewardsMar 22, 20211 minWhy Loyalty Programs Fail - Summary EpisodeIn this episode, I share the key lessons and learnings from a report entitled “Why Do Loyalty Programs FAIL?” This report was...
Interactive RewardsMar 3, 20211 minLet's Talk a LITTLE Loyalty - Award-winning Loyalty Insights from the Middle EastToday's five minute episode of "Let's Talk Loyalty" showcases insights from Manav Fernandez, a leading loyalty practitioner here in the...
Interactive RewardsMar 26, 20201 min7 Lessons from 7 Loyalty ExpertsAfter seven incredible interviews, this episode looks back at the seven key lessons I’ve learned from my expert guests on the show....
Interactive RewardsMar 3, 20201 minDriving Loyalty Using CX or “Customer Experience” MindsetCX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy –...
Interactive RewardsFeb 18, 20201 minAward-winning Insights from India – Sanjeev Nichani, Raymond RewardsAs a loyalty marketing professional, Sanjeev Nichani has worked with some of India’s top loyalty programmes, including Loylty Rewardz – a...