The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the world locked down to safeguard...

This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa. In March...

My favourite loyalty stories are programs or platforms that serve a higher purpose that benefit us as people as well as the companies we...

In this episode, I share the key lessons and learnings from a report entitled “Why Do Loyalty Programs FAIL?” This report was...

Today's five minute episode of "Let's Talk Loyalty" showcases insights from Manav Fernandez, a leading loyalty practitioner here in the...

After seven incredible interviews, this episode looks back at the seven key lessons I’ve learned from my expert guests on the show....

CX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy –...

As a loyalty marketing professional, Sanjeev Nichani has worked with some of India’s top loyalty programmes, including Loylty Rewardz – a...