.png){kind=logo}
Loyalty Leadership In a Crisis
Cécile Henry is the IBL Group Loyalty Manager. She manages their home country loyalty programme in Mauritius called Wiiv rewards. Wiiv...
top of page
Search
Interactive Rewards
- Nov 7, 2022
- 1 min
Secrets of Success for Subscription Loyalty
As editor of the UK's most popular frequent flyer website Head for Points, Rob Burgess brings a unique and highly informed perspective on...
6 views0 comments
Interactive Rewards
- Oct 20, 2022
- 1 min
Optimising Email Campaigns with AI and Machine Learning Insights
How well do you optimize your email campaigns to drive your customer loyalty? In this episode, we are joined by Sondre Wassås, Partner...
1 view0 comments
Interactive Rewards
- Sep 21, 2022
- 1 min
The Role of Communications to Drive Loyalty - Short Summary Show
Today we're summarising what we learnt from business coach Jon Dwoskin, who shared his insights on how to drive customer loyalty and...
6 views0 comments
Interactive Rewards
- Aug 24, 2022
- 1 min
Loyalty Innovation in Financial Services - Old Mutual Earns Loyalty by Educating
How can a financial services firm like Old Mutual compete against a powerful market leader, in an industry that consumers often find...
7 views0 comments
Interactive Rewards
- Aug 2, 2022
- 1 min
Getting Loyalty Unstuck in 2022
In many ways, today's loyalty landscape looks a lot like it did 40 years ago! So why is that? And how can businesses truly win over their...
7 views0 comments
Interactive Rewards
- May 23, 2022
- 1 min
What We've Learned About Loyalty
In today’s episode, Paula was joined by fellow podcaster Iain Pringle, to share what we've each learned in our combined five years of...
5 views0 comments
Interactive Rewards
- May 10, 2022
- 1 min
Insights on Loyalty Innovation with Epsilon
In this short summary episode of "Let's Talk Loyalty", we looked back on an episode from early 2021 when we talked about loyalty...
2 views0 comments
Interactive Rewards
- Jan 17, 2022
- 1 min
Subscription Programmes as a Must-Have Tool for Brand Success
In this episode, I talk with Robbie Kellman Baxter, the world's leading expert on subscription pricing and membership models. Robbie is a...
12 views0 comments
Interactive Rewards
- Jul 21, 2021
- 1 min
Covid Drives Digital Transformation (Short Summary Show)
The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the world locked down to safeguard...
18 views0 comments
Interactive Rewards
- Jul 6, 2021
- 1 min
Loyalty Research and Insights from South Africa
This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa. In March...
14 views0 comments
Interactive Rewards
- Jun 8, 2021
- 1 min
Using Loyalty Levers for a Higher Purpose
My favourite loyalty stories are programs or platforms that serve a higher purpose that benefit us as people as well as the companies we...
13 views0 comments
Interactive Rewards
- Mar 22, 2021
- 1 min
Why Loyalty Programs Fail - Summary Episode
In this episode, I share the key lessons and learnings from a report entitled “Why Do Loyalty Programs FAIL?” This report was...
12 views0 comments
Interactive Rewards
- Mar 3, 2021
- 1 min
Let's Talk a LITTLE Loyalty - Award-winning Loyalty Insights from the Middle East
Today's five minute episode of "Let's Talk Loyalty" showcases insights from Manav Fernandez, a leading loyalty practitioner here in the...
9 views0 comments
Interactive Rewards
- Mar 27, 2020
- 1 min
7 Lessons from 7 Loyalty Experts
After seven incredible interviews, this episode looks back at the seven key lessons I’ve learned from my expert guests on the show....
5 views0 comments
Interactive Rewards
- Mar 3, 2020
- 1 min
Driving Loyalty Using CX or “Customer Experience” Mindset
CX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy –...
1 view0 comments
Interactive Rewards
- Feb 18, 2020
- 1 min
Award-winning Insights from India – Sanjeev Nichani, Raymond Rewards
As a loyalty marketing professional, Sanjeev Nichani has worked with some of India’s top loyalty programmes, including Loylty Rewardz – a...
2 views0 comments
bottom of page