In this short summary episode of "Let's Talk Loyalty", we looked back on an episode from early 2021 when we talked about loyalty...

In this episode, I talk with Robbie Kellman Baxter, the world's leading expert on subscription pricing and membership models. Robbie is a...

The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the world locked down to safeguard...

This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa. In March...

My favourite loyalty stories are programs or platforms that serve a higher purpose that benefit us as people as well as the companies we...

In this episode, I share the key lessons and learnings from a report entitled “Why Do Loyalty Programs FAIL?” This report was...

Today's five minute episode of "Let's Talk Loyalty" showcases insights from Manav Fernandez, a leading loyalty practitioner here in the...

After seven incredible interviews, this episode looks back at the seven key lessons I’ve learned from my expert guests on the show....

CX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy –...

As a loyalty marketing professional, Sanjeev Nichani has worked with some of India’s top loyalty programmes, including Loylty Rewardz – a...